Tidio
Tidio- live chat boosted with bots
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Qu'est-ce que Tidio ?
Tidio Live Chat is a live chat service which allows you to communicate with your customers easily, also with the help of chatbots. A feature-rich free version with paid upgrades available pending your need.Quels sont les scénarios d'utilisation de Tidio ?
- E-commerce businesses looking to enhance customer support and increase sales through automated responses.
- Companies aiming to reduce operational costs by automating customer service inquiries and support tasks.
- Organizations that want to provide real-time assistance to website visitors to improve engagement and conversion rates.
- Businesses seeking to streamline communication across multiple channels (e.g., website chat, social media) in a single dashboard.
- Teams that need to manage high volumes of customer inquiries without the need for extensive human resources.
Quelles sont les caractéristiques principales de Tidio ?
- Lyro AI Chatbot can resolve up to 70% of customer inquiries without human intervention, providing quick responses in under 6 seconds.
- Live Chat and Help Desk tools allow real-time communication with visitors, enhancing customer support capabilities.
- Automation features, including customizable Flows, help engage visitors and guide them through sales funnels without coding skills.
- Integration with over 120 tools, enabling seamless connectivity with existing tech stacks.
- Actionable analytics to track agent performance and improve response times, contributing to better customer satisfaction.
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