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Tidio

Tidio- live chat boosted with bots

Tiene cuota gratuita 398 Views actualizar:2024-10-16

Customer Support Chatbots Automation Tools

¿Qué es Tidio ?

Tidio Live Chat is a live chat service which allows you to communicate with your customers easily, also with the help of chatbots. A feature-rich free version with paid upgrades available pending your need.

¿Cuáles son los escenarios de uso de Tidio?

E-commerce businesses looking to enhance customer support and increase sales through automated responses.
Companies aiming to reduce operational costs by automating customer service inquiries and support tasks.
Organizations that want to provide real-time assistance to website visitors to improve engagement and conversion rates.
Businesses seeking to streamline communication across multiple channels (e.g., website chat, social media) in a single dashboard.
Teams that need to manage high volumes of customer inquiries without the need for extensive human resources.

¿Cuáles son las características destacadas de Tidio?

Lyro AI Chatbot can resolve up to 70% of customer inquiries without human intervention, providing quick responses in under 6 seconds.
Live Chat and Help Desk tools allow real-time communication with visitors, enhancing customer support capabilities.
Automation features, including customizable Flows, help engage visitors and guide them through sales funnels without coding skills.
Integration with over 120 tools, enabling seamless connectivity with existing tech stacks.
Actionable analytics to track agent performance and improve response times, contributing to better customer satisfaction.